You note that the customers are mad - implying that they're wrong at the wrong persons.
Well, the customers are mad at the new management because the new management refuses to acknowledge or prosecute the culprits - AND they have left all of the same rules in effect while making no progress at all on addressing the root problems.
We get lectured about the incredible importance of bi-partisanship and the vital necessity to "look forward." And we get treated like we are simple_tons who can't understand why we are wrong to think or speak contrary to those sacred rules.
In other words, we're angry at the old management WHILE WE ARE ALSO angry at the new. It just means that we aren't as clue-starved as all the managers think.
Read the Article at HuffingtonPost
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